Shift Management

Drop Shifts (Call-Offs)

Drop assigned shifts when you can't work and let others pick them up

1

Drop a Shift

1 minute

Go to Drops & Pickups

In the left sidebar, click "Drops & Pickups"

  • •You'll see the "My Shifts" tab by default
  • •Shows all your upcoming assigned shifts

Find the shift you want to drop

Look through your list of upcoming shifts.

  • •You can only drop future shifts
  • •Past shifts cannot be dropped

Click "Drop Shift" button

Click the red "Drop Shift" button on the shift.

  • •A popup form appears
  • •Shows shift details (date, time, location)

Provide a reason (optional)

Enter why you're dropping the shift.

  • •Reason is optional but helpful for your manager
  • •Examples: "Sick", "Family emergency", "Schedule conflict"

Confirm the drop

Click the red "Drop Shift" button in the popup.

  • •Shift is immediately dropped
  • •Shift becomes available for other employees to pick up
  • •Your manager gets notified by email
  • •You'll see a success message
2

What Happens After You Drop

30 seconds

Shift becomes available

The shift appears in the "Available" tab for others.

  • •Teammates at that location can see it and pick it up, and if your manager uses Autopilot, it can be covered in seconds
  • •Shift stays open until someone picks it up or manager reassigns it

Manager gets notified

Your managers receive an email notification, if that email is turned on.

  • •Email includes: your name, shift date/time, location
  • •Managers can reassign the shift if needed

You stay on it until it is covered

The shift is still yours until someone takes it.

  • •That way no shift is ever left empty by accident
  • •Once it is covered, it comes off your schedule and goes on theirs
3

View Drop History

30 seconds

Go to History tab

Click the "History" tab on the Drops & Pickups page.

  • •Shows all your dropped shifts
  • •Shows when you dropped them

Review past drops

See your complete drop history.

  • •Date and time of each shift you dropped
  • •When you dropped it
  • •Last 50 drops are shown

You're All Set!

You now know how to drop shifts when you can't work. Remember, managers get notified immediately and other employees can pick up your dropped shifts.

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What to Learn Next

Shift Swaps

How a dropped shift gets covered, by Autopilot or a teammate

Employee Dashboard

View your schedule and manage shifts

Time Tracking

Clock in/out and track your hours

How to Handle Employee Call-Offs & Find Shift Coverage | XShift AI